$28.85/Hr. – Remote Customer Service Representative

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by Chris Durst       Jan. 13, 2025

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Optum, part of the UnitedHealth Group family of companies, has posted a Remote Customer Service Representative position to their careers page.

This opportunity is available to applicants residing in United States EASTERN and CENTRAL time zones.

In this Remote Customer Service Representative role, you will call members to schedule in home visits with a Physician or a Nurse Practitioner; answer inbound calls from members and assist them with their inquiries; and ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern.

Applicants should have a high school diploma / GED or equivalent work experience; 1+ years of work experience; and experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence).

This is a full-time position with an 8-hour shift between normal business hours of 9:00am-5:30pm local time. If necessary, given the business need, to work occasional overtime or weekends.

The posted pay range is $16.00 to $28.85 per hour, and the company offers a comprehensive benefits package.

Following are excerpts from the Remote Customer Service Representative job posting:

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 8 weeks of paid training. The hours during training will be 9:00am – 5:30pm EST (8:00am – 4:30pm CST), Monday – Friday.

If you are located within EST or CST, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Call members to schedule in home visits with a Physician or a Nurse Practitioner
• Answer inbound calls from members and assist them with their inquiries
• Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications – Remote Customer Service Representative:

• High School Diploma / GED or equivalent work experience
• Must 18 years or older
• 1+ years of work experience
• Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work an 8-hour shift between our normal business hours of 9:00am-5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

• Experience working in the health care industry
• Experience working with Medicaid or Medicare
• Experience working in a customer retention focused role

Telecommuting Requirements:

• Reside within EST or CST
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Must be able to connect directly into internet – via hard wire (either directly to modem or router)

Soft Skills:

• Ability to type and talk at the same time while navigating through multiple screens
• Experience working in a metric-driven work environment
• Experience using an auto dialer system

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Compensation & Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!