Elevating IT Support Excellence at Contigo Health

At Contigo Health, we are on the lookout for an exceptional IT Support Specialist to join our dynamic IT department. If you are passionate about resolving technical challenges, ensuring seamless user experiences, and contributing to the efficiency of our automation ecosystem, you might be the perfect fit for our team.

Your Role in a Nutshell

As an IT Support Specialist at Contigo Health, you will play a pivotal role in addressing technical queries and issues promptly. Your responsibilities will extend to providing expert technical recommendations, maintaining a high degree of understanding of departmental business processes, and supporting major Contigo Health enterprise applications.

Key Responsibilities

1. Exceptional User Support
   • Respond to technical queries and issues with finesse.
   • Resolve problems in a timely manner, ensuring minimal disruption.
   • Provide technical recommendations to enhance system efficiency.
2. User Administrative Responsibilities
   • Efficiently perform user administrative tasks.
   • Add, update, or remove application access for Contigo Health applications.
3. Automation Ecosystem Oversight
   • Monitor and update automation jobs and schedules.
   • Ensure the seamless functioning of our automation ecosystem.
4. Backup Support for EDI Coordination
   • Provide backup support for the EDI coordinator.
   • Ensure timely and accurate processing of EDI files.
5. Issue Escalation and Troubleshooting
   • Lead the escalation of issues with appropriate resources.
   • Support and troubleshoot inbound/outbound interfaces as needed.
6. Change Management Participation
   • Actively participate in change management activities.
   • Support successful system deployments and enhancements.
7. Building Effective Relationships
   • Establish effective working relationships with end-users, IT, and department leaders.

Qualifications We Seek

Required Qualifications

• Work Experience: 2 or more years of applicable experience.
• Skills & Experience: Desktop Application Support, Microsoft Office proficiency.
• Education: High School Diploma or GED (Required), Windows and Linux experience preferred.

Preferred Qualifications

• Experience working with EDI files.
• Previous experience in a third-party administrator (TPA) or healthcare setting.
• Independence in work with a Lean Six Sigma Green Belt (preferred).

Compensation and Benefits

Premier values its employees and ensures that compensation is competitive. The internal salary range for this role is $43,000 – $79,000, with the final salary dependent on various factors, including education, unique skills/experience, and geographic location.

In addition to a competitive salary, employees enjoy a comprehensive benefits package, including health, dental, vision, life, and disability insurance, a 401k retirement program, paid time off, tuition reimbursement, and professional development opportunities.

Why Contigo Health?

• Healthiest Employer: Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, and 2022, and 49th Healthiest Employer in America (2022).
• Ethical Recognition: Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th consecutive year.
• Industry Recognition: The only company recognized by KLAS twice for Overall Healthcare Management Consulting.

Join Us in Transforming Healthcare

If you are a smart, agile individual ready to make a meaningful impact in the healthcare industry, Contigo Health welcomes you. Here, you’ll be part of a team of critical thinkers committed to improving the health of a nation. Be a part of the transformation—where incredible challenges meet incredible people. Apply Here