Non-Phone Remote Customer Support Representative

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by Chris Durst       June 11, 2025

Churn Zero, an AI customer growth software company, has posted a Remote Customer Support Representative job to their careers page.

In this role, you would manage incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues. The position also involves investigating and resolving product bugs.

Applicants should have 2+ years’ experience in customer service/support roles, preferably at a SaaS organization; proactive problem-solving skills; active listening skills; passionately communicative, and empathetic; undergraduate degree (BA/BS) or equivalent experience (preferred: and strong organizational skills.

The posted pay rate is $40,000-$50,000/year base.

Following are excerpts from the Remote Customer Support Representative job posting:

Responsibilities

• Manage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues
• Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams
• Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible
• Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources
• Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes
• Reliably meet personal and team case handling targets and SLA expectations
• Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers

Qualifications

• Undergraduate degree (BA/BS) or equivalent experience preferred
• 2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization
• Active listener, passionately communicative, and empathetic; able to put yourself in customers’ shoes and advocate for them when necessary
• Proactive problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues
• Organized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalations
• Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms
• Working knowledge of Zendesk strongly preferred

HOW TO APPLY

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