Associate Health Coach (Bilingual-Spanish)

About the Role
Our team is expanding and looking for experienced coaches that can provide top of license care, to both Spanish- and English-speaking members, in an innovative environment. Our Chronic Coaches learn to meld their coaching experience and behavior change strategies to Hinge Health tooling via various, ongoing, collaborative training sessions. Coaches can expect to deliver care both through video visits and via sms utilizing our in house care team product.  They have access to additional resources and personnel that enables them to deliver consistent, yet personalized coaching for our members. Our associate coaches are pros in utilizing tech, nimble with change and extremely resourceful. They combine all these skills to create an amazing member experience and serve as support for behavior change throughout the member’s journey with the Hinge Health program. 

Coaches are required to abide by internal processes, adjust to and meet key performance indicators. Each coach is placed on a team of 10-14 coaches with various skills and seniority. As a collective, led by their health coach manager, coaches put theory into practice in an effort to ultimately improve the mobility of our clients’ employees at scale. They know how to develop a coaching relationship, practice deep empathy, build trust, and partner with members to co-create their goals.

This is a unique Health Coaching position to join Hinge Health for a temporary period of time, starting with 6 months. This role requires flexing up and down as the member demand dictates, so hours may fluctuate between 25-40 with the potential for overtime as needed

What You’ll Accomplish

• Create a space where both Spanish- and English-speaking members can feel empowered by listening openly to their challenges, getting creative in adapting to their needs, and working with them toward healthy lifestyle changes, while keeping them focused and energized.
• Leverage Hinge Health coaching platform to make strategic, effective coaching decisions.
• When performing Telehealth, you must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States.
• Collaborate with the rest of the care team, including but not limited to, Physical Therapists, Tech Support, Member Support, Quality Assurance.
• You’ll be on the front-line of our product – interacting with program members every day. That’ll give you an incredible opportunity to see what’s working and what isn’t. This comes with the responsibility of being constantly inquisitive – to analyze member data and behavior, assess member experience and relay your insights and feedback to your managers and appropriate stakeholders.
• Your opinion is valued from day 1 and we just love fresh eyes.
• When performing Telehealth, you must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States.

Basic Qualifications

• Must hold active certification as NBC-HWC. 
• Medical fluency in Spanish and English, verbally and in writing.
• Must have at least one year experience coaching in a high paced environment with larger caseload in both telehealth and digital coaching.
• When performing Telehealth, you must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States.
• Proficiency using Google Suite products, including Google Meet and Google Docs.

Preferred Qualifications

• Experience working with biopsychosocial models of care.
• Experience at a high-growth company and understand the associated challenges.

Compensation

This position will have an hourly pay rate, plus equity, and benefits. Please note that the hourly range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. For this position, our hourly pay rate ranges are listed below:

Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NV, NC, OR, PA: $20.67 – $31.01/hr

Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY: $18.70 – $28.08/hr

About Hinge Health

Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.

Learn more at http://www.hingehealth.com

What You’ll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

Diversity and Inclusion

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Workday ID

JR1064

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