Bilingual Patient Relations Representative (REMOTE)

(Full Time, Remote)
The Bilingual Patient Relations Representative assists patients and clinics with inquiries. MUST be bilingual in Spanish/English.

Required:

Education: High school diploma or general education degree (GED)
Experience: 2 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience.
Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations.
Reasoning Ability:  Ability to apply common sense understanding to carry out detailed written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. 
Computer Skills:  To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.

About the Opportunity:

• Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
• Processes received mail within timely manner (2 Business Days)
• Processes and posts credit card payments daily in accordance with policy
• Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
• Establishes payment arrangements according to policy(s) as requested
• Closes Payment/Deposit batches daily/monthly as requested
• Logs calls in Ticketing System for both inbound and outbound calls

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Collects and researches data; Uses intuition and experience to complement data
• Customer Service – Responds promptly to customer needs
• Interpersonal Skills – Maintains confidentiality of all patient information and company documents
• Oral Communication – Listens and gets clarification; Responds well to questions
• Written Communication – Able to read and interpret written information
• Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness
• Quantity – Meets productivity standards
• Adaptability – Adapts to changes in the work environment
• Attendance/Punctuality – Is consistently at work and on time
• This is a remote position.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS).

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