Catering Partner Operations Associate (Remote)

Remote, USApply

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.

We’re looking for a Catering Partner Operations Associate to join our team. This person will be responsible for educating and promoting reliability across our growing catering partner and delivery network.

What You’ll Do:

• Serve as an internal consultant to our partners to help drive improvement in their catering operations
• Establish relationships with high level contacts across different account types
• Proactively assess, clarify, and validate caterer’s operational opportunities on an ongoing basis 
• Become an subject matter expert on all things delivery, such as:
  • Delivery Reliability – Best practices for consistent operational excellence
  • Delivery Visibility – Tracking delivery progress for all orders
  • Driver App – Our app for self-tracking deliveries
  • ezDispatch – Our offering that connects caterers with third-party delivery services
• Educate partners on insights and best practices for how to to best optimize their operational excellence
• Promote and encourage delivery tracking for all our customers
• Collaborate cross-functionally with our Strategic Accounts, Partner Operations, Marketing, and Menus teams to ensure new partners are supported and set up for success
• Get in on the ground floor of a new department and be an integral part of developing documentation, best practices, playbooks, etc.
• Be an advocate for our catering partners!

What you have: 

• 3+ years experience partnering with and managing external vendors or accounts
• Experience or familiarity with restaurant or delivery industries preferred 
• Strong interpersonal skills with the ability to motivate, coach, and develop strong relationships with both internal and external partners
• Experience analyzing data to make informed recommendations or decisions
• Experience using analytics software such as Tableau, Sigma, Periscope, etc. a plus 
• The ability to work effectively with people in a cross-functional environment
• Proactive tendencies in identifying opportunities for operational improvement and driving solutions 
• A love of solving challenging problems and working in uncharted territory

The national cash compensation range for this role is $57,000-$67,000*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines – we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.