Certified Resume Writer

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn’t just a job – it’s a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not “just a job.”
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Certified Resume Writer is responsible for the delivery of professional cover letters and resumes for military spouses in support of their career journeys through the USO Transition Program.

Principal Duties and Responsibilities (*Essential Duties)

• Support assigned clients by providing a personalized approach to assist clients in development of attractive and professional cover letters and resumes for success in their career journey.
• Write powerful, premium, detailed, comprehensive, keyword and ATS optimized resumes and cover letters for entry level to senior executives job seekers.
• Design new or update existing client resumes, including checking grammar, language, and alignment to job requirements.
• Conduct client interviews to assess needs and gain a strong understanding of client backgrounds and career goals.
• Keep detailed records of resume activities related to clients’ individual Action Plans within USO’s Salesforce system.
• Work with national and regional Transition teams on providing outcomes, metrics, and feedback related to military spouse support.
• Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO’s transition services specific to military spouses.
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in English or other related fields. CPRW or equivalent certification required.
• 4+ years’ experience writing and editing resumes and cover letters. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Familiarity with U.S. military structure and lifestyle, including the unique challenges faced by military spouses.
• Familiarity with the recruitment industry and applicant tracking systems.
• Strong interpersonal and customer service skills. Ability to assess and communicate what can and cannot be done by USO’s transition services.
• Strong writing and editing skills.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and customer relationship management software (Salesforce preferred).
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position is a remote position.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch – I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great – PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn’t think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

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