Customer Service: Moderator

Location: 100% remote within the U.S.

Classification: Part-time or Full-time

Compensation: $19-23/hour

How you’ll make an impact:

As a Miaplaza Content Moderator, you will play an important role in creating a safe and engaging learning environment for children. This position is focused on moderating texts, artwork, and videos posted by children in our educational website community.

What you’ll do:

• Monitor and review a high volume of student-generated content to ensure adherence to community guidelines.
• Provide feedback and address concerns for our students to maintain a positive and welcoming environment.
• Stay updated on trends and pop culture to understand and relate to the young audience.
• Collaborate with the moderation management team and other Moderators to develop, implement, and improve content moderation policies and guidelines.
• Participate in training sessions on content moderation techniques and tools.

You may be a good fit if you have:

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly
• Ability to stay up-to-date with current trends to understand and relate to young audiences
• Ability to interact with children compassionately and patiently
• Access to a computer (with camera) and reliable high-speed internet connection
• Understanding of online safety and child protection principles
• Excellent attention to detail and ability to identify subtle issues in user-generated content
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving and critical-thinking skills
• Strong interpersonal and communication skills
• Growth mindset and motivated by constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• Highly motivated, proactive, and seeks opportunities for continuous improvement
• High standards of integrity and transparency

What makes you stand out:

• Prior experience in content moderation or community management, preferably in a child-focused environment
• Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

What you’ll love about working at Miaplaza:

• You’ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.
• Our 100% remote team can work from any productive location within the U.S. 
• We promote flexibility and work with employees to create a schedule that works around their lives!
• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits and chiropractic care, FSA, HSA, and life insurance. 
• All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
• You’ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.

Schedule:

• Moderators work 4-hour shifts, with the option to work 2 back-to-back shifts in a day. 
• Hours of operation are Sunday through Saturday 3:00 AM – 7:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!) 
• Moderators begin on a part-time basis and have the opportunity to move into full-time capacity as they become more experienced.

Ready to apply? 

Please start by submitting your application and resume. The hiring process varies by position but generally includes assessments, a phone call interview, an assignment, and a final video interview. Reflecting our commitment to our students, we prioritize accessibility and inclusivity within our hiring practices and team. Please contact HR if you need accommodation at any point during hiring or employment.