Data Support Specialist

ABS Kids is looking for a Data Support Specialist to join our team! The Data Support specialist is responsible for managing service tickets, providing exceptional customer service, and ensuring smooth operations between the data team and customer support. This role requires strong organizational skills, a proactive approach to problem-solving, and the ability to work collaboratively with internal teams.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.

What do we offer?

• $25 / hour – based on qualifications
• Full benefits
• Casual work environment
• Opportunities for advancement

What will you do?

Service Ticket Management

• Monitor, prioritize, and manage service tickets related to data inquiries and issues
• Assign tickets to appropriate team members and ensure timely resolution
• Track ticket progress and follow up with relevant parties to ensure completion

Customer Service:

• Respond to customer inquiries and provide accurate and timely information regarding data-related issues
• Maintain a high level of professionalism and empathy in all customer interactions
• Identify and escalate critical issues to ensure swift resolution

Collaboration and Communication:

• Serve as a liaison between the data team and customer support to facilitate efficient workflow
• Communicate effectively with team members to provide updates on ticket status and customer concerns
• Participate in regular team meetings to discuss ongoing projects and potential improvements

Data Quality and Reporting:

• Assist in maintaining data accuracy and integrity by conducting regular audits and quality checks
• Generate reports on ticket trends, customer feedback, and performance metrics
• Provide insights and recommendations based on data analysis to improve processes and customer satisfaction

Process Improvement:

• Identify opportunities to streamline ticket management and customer service processes
• Implement best practices and contribute to the development of standard operating procedures

Who are we looking for?

• Bachelor’s Degree preferred
• 2 years of relevant data support or analyst experience
• Proven experience in customer service, service ticket management, or a similar role
• Proficiency in using ticketing systems, customer relationship management (CRM) software, and data analysis tools
• Proficient in Microsoft Office
• Professional written & verbal communication
• Detail-oriented with a proactive approach to problem-solving
• Ability to work independently and collaboratively in a team environment
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously
• Adaptability

Who We Are:

• It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.