About Mountaintop: Crafting Multiplayer Games for the True Gamers
Mountaintop is not just a game studio; it’s a hub for crafting extraordinary multiplayer experiences that challenge and unite players. We are an independent, remote-first studio, with our roots firmly planted in the US. Our mission is simple yet profound — to create games that bring people together and keep them hooked for “just one more round.”
Our Game Philosophy: A Nostalgic Journey
At Mountaintop, we are driven by the games that inspired us as kids, the ones that transcended mere pastimes and became our hobbies, even obsessions. We believe that games are a reflection of the teams that create them. To build the best games, we prioritize our team, fostering a collaborative, anti-crunch, diverse, and inclusive environment.
Join the Mountaintop Team: We Want You!
The Role: Player Support Lead
Are you passionate about building extraordinary gaming experiences that inspire others? We’re seeking an experienced Player Support Lead to join our ranks. As the Player Support Lead, you’ll be at the forefront of building and scaling new support channels and disciplines, including social, moderation, and trust & safety.
Your Responsibilities:
- Delivering Outstanding Player Experiences:
- Drive player support strategy to ensure exceptional experiences.
- Collaborate with cross-functional partners to make support strategy a reality.
- Strategic Initiatives:
- Define, launch, and execute initiatives to elevate support response.
- Collaborate with leaders, stakeholders, and vendor partners for seamless player experiences.
- Team Management:
- Manage internal and external player support teams across multiple regions/timezones.
- Foster operational excellence across all touchpoints of the player support journey.
- Tooling and Infrastructure:
- Help design, manage, and iterate on tools and infrastructure for player support.
- Operational Excellence:
- Establish processes to identify, track, and escalate trends, emerging issues, and product/policy opportunities.
- Contributions to Studio Projects:
- Contribute to concept, direction, and gameplay for all Mountaintop projects.
- Share updates that help the team understand player issues and collaboratively address them.
About You:
- Passionate Gamer: A love for playing and making amazing games.
- Experience: 5+ years in Support, Operations, and/or Moderation.
- Strategic Thinker: Experience in developing comprehensive player support plans for live games.
- Decision Maker: Comfortable making tough calls in a dynamic, fast-paced environment.
- Innovator: Demonstrated track record of solving complex, multi-disciplinary challenges.
- Adaptable Leader: Ability to adapt and lead in a dynamic, fast-paced environment.
- Self-Motivated: Great time management skills and self-motivated.
Pluses:
- Gaming Experience: Familiarity with PC and console games.
- Live-Service Games: Experience working on live-service networked multiplayer games.
- External Support: Experience working with external support agencies or support teams.
Perks (Benefits):
- Medical, Dental, Vision, and Life insurance (100% of employee premiums paid, 90% of dependent premiums paid).
- 401k plan.
- Flexible Spending Account (FSA).
- Unlimited Paid Time Off (PTO).
- Remote-Work Friendly.
Salary:
The estimated salary range for this role is $75,000 – $95,000 USD plus equity. Individual packages determined based on location, level, education, training, qualifications, and experience.
Join Mountaintop, where excellence, innovation, trust, and respect define our team culture. Your journey to crafting exceptional gaming experiences starts here. Apply now!
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