If you’re at your best on the phone and you know how to connect fast, this role is a clean lane. You’ll educate patients on a Medicare-sponsored care coordination program and enroll them by building trust, not pressure.
About CareHarmony
CareHarmony is a venture-backed startup helping physicians succeed in value-based care by pairing population health technology with 24/7 care coordination services. Their mission is to improve outcomes for chronically ill patients and make healthcare work better for everyone.
Schedule
- Full-time, 100% remote
- Monday–Friday
- Availability required during business hours: 8:00 AM–5:30 PM CST
- Expect high phone time: 80%+ of your day on calls
What You’ll Do
- Work an assigned patient pool and make outbound calls
- Educate patients on the benefits of the Medicare-sponsored care coordination program (chronic condition support)
- Build rapport quickly and tailor your message based on demographics, health concerns, and insurance
- Persuade patients to enroll using clear, warm, patient-focused communication
- Take accurate real-time notes and complete strong, clean data entry
- Navigate multiple tools and software platforms while staying on-metric
- Collaborate with the Patient Engagement Specialist (PES) team and contribute as a leader within the group
What You Need
- Strong people skills and a warm, professional phone presence
- Proven ability to hit metrics in a high-volume, deadline-driven environment
- Comfort spending most of the day on the phone (80%+ talk time)
- Clear, concise communication that’s informational and influential
- Empathy and a patient-first mindset, especially with chronic illness populations
- Strong data entry skills and the ability to multitask while on calls
- Ability to tailor messaging creatively to highlight program benefits
- Comfort working across software tools, including Microsoft Office (Outlook, Excel, Word, Skype)
- Associate degree or higher
- US-based
Benefits
- Medical, dental, vision
- 401(k) with match
- Paid holidays
- PTO and sick time
- Advancement opportunities
- Incentive compensation eligibility (hourly + incentives)
One quick gut-check: this is basically “high-volume enrollment sales with a healthcare soul.” If you like being on the phone all day and can persuade without being pushy, you’ll cook here. If phone time drains you, skip it.
Happy Hunting,
~Two Chicks…