Why Join Bealls?
At Bealls, we are proud of our rich tradition and excited about adapting and evolving with the ever-changing retail landscape. We are a debt-free, billion-dollar organization with over 600 retail stores across 23 states. With a forward-looking approach, we continue to enter new markets and expand our customer base.
We believe in the power of working together and have returned to the office to foster better collaboration. We invest in our associates through training and development, building careers through strong relationships and supportive leadership. Our company values, competencies, and culture are strengthened by our associates working together at our Florida location.
Stable and fiscally savvy, Bealls represents tradition, integrity, and sustainability. Our servant leaders are genuinely grateful for the contributions of our associates. We strive to exceed expectations and drive results through empowerment and ownership. Join a team that puts people first in all aspects of business!
If you’re interested in joining a team that values its history while focusing on the future, consider a position with Bealls Family of Stores today!
Position: Customer Care Associate (Remote and Onsite)
Location:
- Onsite: Corporate offices in Bradenton, FL
- Remote: Must reside in one of the following states – AL, AR, FL, GA, IL, IN, KS, KY, LA, MS, NC, OH, OK, PA, SC, TN, TX, VA, or WV
Salary
- Competitive hourly pay
Job Type
- Full-time & Part-time; 25 hours per week
- On-site and remote positions available
Shift Time
- Flexible schedule required during operating hours.
- Operating hours: Monday – Saturday, 9 am – 6 pm & Sunday, 10 am – 6 pm. Extended support hours possible during the holiday season.
Function:
As a Customer Care Associate, you will respond to all inbound customer communications using phone, mail, email, or live chat according to Bealls standards. You will make outbound customer communications as necessary, generate sales, and resolve customer verbal and written inquiries. Your support will extend to Bealls Stores, Bealls Outlet, Burkes Outlet, Home Centric stores, and our online platforms, including BeallsFlorida.com and BurkesOutlet.com.
Work Schedule:
- Full-time, Part-time, and Flexible shifts (day and weekend hours) are available
Interaction:
- Primary leadership from the Customer Care Manager for Bealls Stores, Bealls Outlet, Burkes Outlet, and Home Centric.
- Direct report to Sr. Supervisor of Day Shift and Nights/Weekends; indirect report to Shift Supervisors or Manager on Duty (MOD) as assigned.
- Extensive interaction with Bealls Florida, Bealls Outlet, Burkes Outlet, and Home Centric customers.
- Interaction with buying staff, credit, store operations personnel, E-Commerce staff, advertising staff, finance, and other customer care staff.
Qualifications:
- Strong verbal and written communication skills.
- Prior Call Center or Retail experience preferred in a fast-paced work environment.
- Working knowledge of Microsoft Outlook and Teams.
- Excellent keyboarding and computer skills using multiple software applications simultaneously.
- Must pass a US background check and drug screening prior to the start date.
Note: Remote applicants must have a quiet workspace, wired internet connection, 22″ monitor, experience working independently, and the ability to identify and troubleshoot minor PC issues with additional technical support.
Summary of Duties and Responsibilities:
- Provide inbound Call Center support for Bealls, Bealls Outlet, Burkes Outlet, Home Centric, and Rugged Earth Outfitters stores.
- Support 85-100 inbound guest inquiries daily in a courteous and professional manner.
- Process new orders by phone and provide post-purchase support for existing orders.
- Prepare written communications for actionable inquiries such as requests for adjustments, returns, labels, and other related post-purchase requests.
- Assist guests with rewards program administration and support.
- Troubleshoot website checkout issues and account user issues based on established policies and procedures.
- Exceed guest expectations, build loyalty, and long-term relationships for Bealls Family of Stores in-store and online guests.
Benefits:
- Associate shopping discount.
- Accrued vacation, sick, and a floating holiday.
- Medical, dental, vision, 401(k) Best Plan.
- And more…
Physical Demands:
- Adequate vision, speech, hearing, and physical ability to perform essential job functions, with or without reasonable accommodations.
- Use a computer and phone 100% of the day.
- Sitting 99% of the day; ability to lift up to 5 pounds.
