Employees are scheduled 25-29 hours per week, and up to 36 hours depending on our client’s needs during peak seasons.

Assigned hours will fall within the Call Center Hours of Operation: Monday through Friday 8am to 8pm EST, and Saturday 10am to 5pm EST.

Assigned shifts of 4 – 7 hours are established on a monthly basis.

Flexibility and reliability is required as schedules may occasionally change with little notice.+

Colorado / Florida / Georgia / Illinois / Indiana /

Iowa / Kansas / Missouri / Nevada / North Carolina /

Ohio / Oregon / South Carolina / Texas / Utah /

Virginia / Washington / Wisconsin /

Minimum requirements

High school diploma or equivalent

Experience with spreadsheets (Excel or Google Docs)

Language proficiency

Knowledge of customer service principles and practices

Experience in a call center or customer service environment

Knowledge of administration and clerical processes

Active Antivirus and Malware Software

Home office free of background noise and distractions

Minimum equipment requirements

Windows 7 or higher w/2 GB RAM or Internet Explorer 10 or higher

Private, hardwired internet connection and phone line (landline or qualified VoIP service, free of all features)

Noise cancelling headsets with mute function hardwired to phone and computer

ACD Connect offers competitive hourly wages.

Periodic evaluations are conducted and pay increases are given at the company’s discretion.

Paid time off is awarded based on hours worked and can be used after an initial 6 month probation period.

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