People Advisor – Remote

locationsUS Remotetime typeFull timeposted onPosted 2 Days Agojob requisition idR-031896

People Advisor – Remote

Reporting to the People Business Partner, this role will partner with the Operations and Field People teams to provide HR advice, counsel, and support on a variety of TM relations and management issues. Escalated point of contact for TM issues for Operations and conducts investigations on a daily basis. Interprets needs with independent decision- making authority and provides strategic and tactical solutions to address and resolve concerns. Provides coaching and guidance to field Team Members including hourly, Managers and Leadership while encouraging the use of the Red Robin Open Door Policy. Supports TM engagement activities and initiatives.

Essential Functions of the Job

Investigate, analyze, and resolve TM concerns

• Responsible for completing timely and thorough investigations of policy infractions, team member misconduct, and local complaints/concerns
• Conduct interviewing of the TM who brings forward the concern, implicated individuals, and witnesses as well as gathering and evaluating additional data to support a recommended course of action
• Ensure a fair and consistent approach to disciplinary recommendation
• Partners with inside and outside legal counsel as needed

Answer TM questions and support requests for assistance

• Review and act upon requests that come in via ticket management system
• Partner with restaurant managers and field operations leadership via email, phone, messaging, and video conference
• Assist with keeping team members informed of all change of policies, procedures, and programs.

Represent People Department as a subject matter expert

• Partner with People Business Partners and other leaders to ensure fairness in the workplace by leading reviews and clarifying human resources protocols, policies, procedures, and practices with the intent to enhance business operations and improve the team member experience
• Provide management and supervisory skills coaching expertise. Provide constructive solutions on how to enhance employee performance and engagement. Support the development of action plans in response to Team Member Engagement survey feedback.
• Advise Restaurant Managers on adherence to guidelines and documentation on disciplinary action issues and separations.
• Advise Restaurant Team Members including hourly, Managers and Leadership in areas of human resources, performance management, harassment, discrimination, and legal/employment issues.
• Direct and instruct managers on the pro-active unemployment process, including providing appropriate documentation and separation information to our unemployment vendor.

Minimum Experience & Education

• 2 -4 years of experience in an HR role.
• Bachelor’s degree in Human Resources or related discipline preferred.
• Equivalent combination of experience, education, and certifications considered.

Minimum Required Competencies

• Ability to function as an internal coach to management, peers, and others by helping them identify and resolve issues, encouraging excellent management practices, anticipating internal organization issues, proposing solutions, and understanding/representing the Team Member perspective.
• Strong leadership skills with an ability to lead by example in terms of creating an exciting environment for Team Members and the company to ensure collective success
• Highly organized and able to multi-task in a fast-moving environment
• Exceptional verbal, written and interpersonal communication skills
• Demonstrated analytical and critical thinking skills.
• Strong orientation to building work environment that drives Team Member engagement and a positive work climate.
• Demonstrated consultative skills in a large corporate environment.
• Strong technical knowledge in the areas of Employee Relations, Employment Law (State and Federal).

Benefits

• Eligible for annual bonus
• Flexible paid time off and holidays
• Health, vision, dental, life insurance plans, and discounts
• Parental leave benefits
• 401(k) savings plan plus a company match with immediate vesting.
• Eligible to participate in the employee stock purchase plan after 1 year of continuous employment.
• Discounts on Red Robin food

Compensation Range: $64,100.00 – $88,100.00