Public Records Specialist

locations
US Virtual
time type
Full time
posted on
Posted Yesterday
job requisition id
R8817
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Job Title: Public Records Specialist

Department: Fulfillment/Operations

Position Type: Full-Time, Non-Exempt

Location: U.S. Remote

About The Role:

As the Public Records Specialist, you will be responsible for processing client criminal services, conducting research and reviewing court documentation with a sense of urgency and the understanding of meeting firm deadlines while focusing on the accuracy of the information being provided.

This Is What You’ll Do:

Work on various database platforms

Processing client’s applicant criminal product requests within strict deadlines

Conducting online validation searches using court, state and government sites

Reading, reviewing and understanding court dockets, researcher documents and statutes

Ordering of court documentation from needed resources

Contacting clerks, courts, district attorneys, jails, probation and/all county offices by phone and/or email as needed for additional/needed applicant or case detail information

Placing outbound call and receiving inbound calls to needed source entities’

Applying federal/state/client restrictions to client reporting details and orders

Adjudicating criminal/civil records according to client guidelines

Matching criminal records to self disclosed applicant records

Confirming applicant personal identification information in compliance to outlined compliance approved protocol

Quality Control of all internal work processed, referencing compliance approved standard operating procedures

Prepare written reports summarizing research results, which are free of grammatical errors

Applicant, client or client facing solicitation of needed forms, consents, releases and other such documentation needed for processing of needed client ordered products

This Is the Job For You If You Have:

Proven track record of success, consisting of:

Ability to understand legal terminology

Intermediate knowledge of Microsoft Office Suite and Internet

Ability to work independently and on a team and get along with all types of personalities

Critical analysis and decision making ability

Strong attention to detail, research skills and excellent communication skills including phone skills

Ability to work in a production environment

Equal balance of speed and accuracy with strong typing skills

Excellent written and oral communication skills

In depth Investigation / Re-investigation process

Team player/Positive Attitude – Willingness to pitch in and help wherever the need is

Ability to multi-task

Salesforce knowledge preferred

This Is What We’re Looking For:

1-2 years’ of relevant work experience

Call center experience or relevant work environment preferred

High School Diploma or equivalent

Background in criminal records/criminal justice experience a plus

At least two years related office experience and/or training; or equivalent combination of education and experience a plus

The salary for this position is $15 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Operations Bonus Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.