Remote Customer Experience Consultant with Zillow

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by Chris Durst       Dec. 16, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Dotloop, a Zillow company, has posted a new Remote Customer Experience Consultant position on their careers page.

In this role, you will provide guidance and best practices via multi-channels (phone, email, chat and social media).

This position is open to applicants from all 50 United States.

Applicants for the Remote Customer Experience Consultant job should have at least one year of customer service experience or a communications role, be proficient with Microsoft Office tools, and have excellent communication skills. While it’s not required, basic real estate knowledge is a nice plus!

We LOVE that they say, “Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!”

The posted pay range for this position is $19.60 – $31.40 per hour for those states for which pay is listed. Actual amounts will vary depending on experience, performance and location.

Benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off.

Following are excerpts from the Remote Customer Experience Consultant job posting:

Dotloop is changing the way of Real Estate by eliminating paperwork from negotiated transactions. As a Customer Experience Consultant you will impact the lives of agents, brokers, buyers, sellers and internal business partners. We believe in creating an outstanding contact center by operating with excellence and unmatched customer loyalty!

In this role, you will:

• Deliver the best customer service through efficiency and delivering quality on time, every time.
• Provide guidance and best practices via multi-channels (phone, email, chat and social media).
• Apply your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
• Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.
• Accurately document customer interactions using our
• Customer Relationship Management software.
• Be a specialist on dotloop’s product, features and functionality to expertly promote the benefits of being a dotloop user.
• Champion the voice of the customer by providing feedback to our product team.
• Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.

Location and Compensation

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $19.60 – $31.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Candidates should have at least one year experience in a customer service or communications role.
• Consistent track record of working independently to complete a high volume of customer cases.
• Proficient use of web-based products, MS Office and SalesForce (or a similar CRM system).
• Basic Real Estate knowledge is preferred but not required.
• You’re hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.
• Self starter: the site is full of features both on the consumer-facing side and back-end that require an intimate knowledge of our systems; we will give you the knowledge you need be successful. You should be ready to learn a lot in a short amount of time. (Training lasts approx. 3 weeks)
• Excellent communication skills and excel in building positive relationships.
• Need a reliable, consistent internet provider with no interruptions in your work day.
• Remote work experience preferred.

Transferable Skills

Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Experience Consultant position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!