Remote Customer Service Representative

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by Chris Durst       Dec. 5, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Endurance Warranty Services, a company offering vehicle service contracts to cover mechanical breakdowns after a manufacturer’s warranty expires, has posted a Remote Customer Service Representative job to their careers page.

In this role, you will take inbound calls from customers and update administrative details of customer accounts and/or direct calls to the appropriate department as needed.

Applicants should have excellent customer service, communication, and listening skills; general computer and typing skills; a high school diploma or GED; and a passion for delivering excellent customer service.

The company is NOT CURRENTLY HIRING FROM THE FOLLOWING STATES: Alaska, California, Colorado, Delaware, Hawaii, Indiana, Maine, Massachusetts, Montana, Nebraska, New Hampshire, North Dakota, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming.

The posted pay rate is $19.50 per hour.

Benefits include:

• Paid training and upward mobility —we invest in your growth.
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend

Following are excerpts from the Remote Customer Service Representative job posting:

Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Customer Service Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.

Key Responsibilities

• Handle high volume of inbound calls from customers and direct them to the proper departments if applicable.
• Work closely with other departments to ensure a positive customer experience.
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary.
• Help explain contract details.
• Manage existing customer relationships that give our customers peace of mind and worry-free driving.
• Process payments and set up payment arrangements to resolve customer accounts.
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Key to Success

• Excellent customer service, communication, and listening skills.
• Can work in a fast-paced environment, under pressure, and with other employees.
• General computer and typing skills.
• Available for immediate full-time work
• Passion for customer service and quality work
• Must be focused and reliable.
• Ability to prioritize, Organize and multitask.
• High School diploma or GED required.
• Bilingual (Spanish/English) is a plus.

The candidate(s) offered this position will be required to submit to a background investigation.

Compensation & Benefits Include:

As an industry leader, Endurance provides competitive compensation with full and part-time opportunities—but that’s just the beginning. Our benefits include:

• Paid training and upward mobility —we invest in your growth.
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend

Compensation: $19.50/hour

Equal Employment Opportunity

Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

To comply with local regulations, we are currently not accepting applications from candidates residing in: Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), Wyoming (WY).

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!