Registration and Customer Service Lead (Contract)

At Vineyard USA (VUSA) we seek a talented and passionate Registration and Customer Service Lead to join our dynamic team, dedicated to transforming event experiences within the VUSA community. As an integral part of the Events Team, this role holds the responsibility of managing the entirety of Registration and Check-in for the prestigious 2024 East and West National Conferences, ensuring a seamless and rewarding experience for attendees.

Crafting Unparalleled Event Experiences

Empowering Registration Management

Working in close collaboration with the VUSA Events Team and National Leaders, our Registration and Customer Service Lead orchestrates a meticulous registration data plan and on-site execution strategies. From conception to implementation, this role plays a pivotal part in formulating, managing, and executing the registration process, guaranteeing a streamlined and efficient experience for all participants.

Seamless Check-in Process

The role extends beyond registration, coordinating the check-in flow for National Conference attendees. From recruiting and training check-in volunteers to organizing registration packet materials and managing conference name tags, our focus remains on delivering a hassle-free check-in process, ensuring a warm welcome for every guest.

Exemplary Customer Service

At the heart of our commitment lies dedicated customer service. Our Registration and Customer Service Lead stands as the primary point of contact, offering guidance, addressing queries, and assisting attendees throughout the registration process, ensuring a smooth and enjoyable experience for all.

Key Responsibilities and Qualifications

Mission-Aligned Team Player

We are in search of an individual deeply aligned with our core values and mission. Beyond administrative skills, our ideal candidate embodies a deep commitment to the Vineyard’s vision, mission, and values, translating this dedication into action.

Organizational Proficiency

The successful candidate showcases exceptional organizational skills, adept at managing multiple tasks, compiling and analyzing data, and prioritizing work efficiently, even in fast-paced environments.

Diverse Leadership and Team Collaboration

Demonstrating a commitment to multiethnic leadership and a proven track record of servant leadership in the Vineyard, the ideal candidate thrives in collaborative environments, fostering teamwork and unity in line with our vision.

Personal Attributes

This role demands an ideal team player: humble, teachable, emotionally intelligent, and deeply invested in supporting Vineyard pastors. The willingness to go the extra mile to contribute to the long-term success of the Vineyard is paramount.

Job Requirements and Details

Qualifications

• Proactive multitasking ability and meeting tight deadlines.
• Proficiency in Google Workspace applications and database management.
• Strong communication and problem-solving skills.
• Experience with event coordination is a plus.

Physical Conditions

• Ability to adapt to extensive sitting, computer work, and lifting up to 25 lbs.
• Flexibility for varied work hours including weekends, holidays, and travel.

Application Details

• Application Open: November 1, 2023
• Virtual Interviews: Via Zoom
• Reference Calls: Final candidates required to share 3 professional references.
• Start Date: January 8, 2024
• Location: Remote with some travel requirements.
• Position Type: 1099 contracted, part-time with hourly compensation.
• Compensation: Starting at $25 per hour, potential for extended hours during events.

Join Us in Transforming Event Experiences

At [Our Organization], we invite individuals deeply committed to our mission and vision to join our journey of empowering, equipping, and nurturing the Vineyard community. If you embody the spirit of servant leadership and are ready to contribute to a diverse, forward-moving team, we welcome your application.

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This content is designed to resonate with potential candidates and provide a comprehensive overview of the role, emphasizing the core responsibilities and the desired attributes and skills sought.